Refund and Returns Policy

At Spitfireindia, we take pride in delivering high-quality products and ensuring customer satisfaction. Please read our return and refund policy carefully:

1. ​​We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.
2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
3. For COD orders, a store credit will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number.
4. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
5. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. 
6. Payments made with COD option will receive store credit equivalent to the amount paid by you, which can be used anytime.
7. Reward points or store credits are not refundable; and are only redeemable on our store.
8. Shipping Charges are Non-Refundable
9. You can get in touch with us about any issues at our customer support portal by dropping a direct message on whatsapp: +919650215214. We are available Monday-Sunday between 10 am – 7 pm. All pending queries will be solved on priority the next day. 
10. Cancellations will only be possible if and till the order has not been dispatched from our warehouse. 
11. To maintain strict hygiene standards of our products, we do not accept returns on certain product categories accessories. SNITCH may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

We appreciate your understanding of our return and refund policy. Our team is dedicated to resolving any issues promptly and ensuring your satisfaction with every purchase made at Spitfireindia.com